Privacy & Security Summary (Store Disclosures)
At Remapps Labs SpA, safeguarding the privacy and security of our players is a fundamental principle. Our mobile video games and interactive apps are crafted for families and general audiences to enjoy with confidence and peace of mind.
1. Introduction and Scope
This Privacy and Security Policy outlines how Remapps Labs SpA ("Remapps", "we", "us", or "our") collects, uses, stores, transfers, and safeguards information in connection with our video games, mobile applications, downloadable content, and related services (collectively, the "Games" or "Services") distributed through platforms such as the Google Play Store, Apple App Store, Samsung Galaxy Store, or other authorized distribution channels.
By downloading, installing, launching, or playing any of our Games, you acknowledge and agree to the practices described in this policy. If you do not agree with this policy, please refrain from using our Games and remove them from your device.
2. Data Controller Information
The entity responsible for the processing of your data is:
- Legal Name: Remapps Labs SpA
- Registered Address: Av. Apoquindo #6410, Office 1004, Las Condes, Santiago, Chile
- Official Website: https://remapps.cl
- Privacy & Support Email: contacto@remapps.cl
3. Audience, Children's Privacy, and COPPA / GDPR-K Compliance
Our video games are designed for general and family audiences. Consequently, we maintain rigorous protections for younger players in accordance with the United States Children's Online Privacy Protection Act (COPPA), the European Union General Data Protection Regulation (GDPR / GDPR-K), and the Google Play Families and Apple App Store Review Guidelines:
Children's Safeguards:
- No PII Collection from Children: We do not knowingly solicit or collect Personally Identifiable Information (such as full legal names, home addresses, phone numbers, or email addresses) from children under the age of 13 (or under 16 in certain European jurisdictions).
- Child-Directed Ad Configurations: In games suitable for families or targeting younger demographics, advertising SDKs are strictly configured with child-directed treatment parameters (e.g.,
tagForChildDirectedTreatment = true) ensuring that behavioral tracking and personalized advertising are disabled. Only non-personalized, contextual ads are delivered. - Parental Inquiries and Erasure: If a parent or legal guardian discovers that their child has provided data without verifiable consent, they may contact us immediately at contacto@remapps.cl, and we will promptly and permanently purge the records.
4. Information We Collect and Purposes of Processing
To provide an engaging, secure, and reliable gameplay experience, we collect specific technical, performance, and gameplay metrics, the overwhelming majority of which are pseudonymous or anonymized:
| Data Category | Specific Elements | Primary Purpose | Shared with Third Parties? |
|---|---|---|---|
| Game Progress & State | Current level, score, virtual balance/currencies, unlocked items, inventory, game settings. | Enable core gameplay, preserve state, and synchronize progress across sessions or devices. | Only shared with official platform cloud save services (Google Play Games / Apple Game Center) when the player logs in. |
| Technical Diagnostics & Errors | Device model, operating system version, CPU architecture, memory state, crash logs and stack traces. | Identify software bugs, optimize device compatibility, and safeguard technical stability. | Yes, via Firebase Crashlytics (anonymized technical crash telemetry). |
| Usage Telemetry (Analytics) | Gameplay duration, completed stages, feature usage frequency, in-game button taps, and session intervals. | Understand game balance, detect bottlenecks in difficulty, and enhance player satisfaction. | Yes, aggregated and processed through Firebase Analytics. |
| In-App Purchases & Subscriptions | Pseudonymous App User ID, purchased product SKU, encrypted receipt token, purchase timestamp, subscription status. | Deliver purchased virtual goods, unlock premium features, and validate active subscriptions. | Yes, shared with RevenueCat and official store billing frameworks (Google Play Billing / Apple StoreKit). Remapps never accesses or stores credit card numbers. |
| Advertising & Monetization | Device advertising identifiers (Google Advertising ID - GAID on Android; IDFA on iOS only with explicit App Tracking Transparency consent), ad impressions, click metrics. | Support the free availability of the game and deliver virtual rewarded bonuses when players choose to watch video ads. | Yes, with certified ad networks (Google AdMob and Unity Ads). |
5. Third-Party Services and Integrated SDKs
Our Games integrate software development kits (SDKs) from industry-leading technology partners. Each partner operates under their respective, internationally certified security and privacy policies:
RevenueCat
Used for cross-platform in-app purchase infrastructure, receipt validation, and subscription management.
View RevenueCat Privacy PolicyGoogle AdMob
Mobile ad serving platform supporting banners, interstitials, and rewarded video ads.
View Google Ad PoliciesUnity Ads
Video and playable ad network designed specifically for high-performance mobile video games.
View Unity Privacy PolicyFirebase Analytics & Crashlytics
Google Cloud developer suite providing real-time crash analysis and privacy-centric telemetry.
View Firebase Privacy PageGoogle Play Games Services
Provides cloud saved games, leaderboards, and achievements for Android players.
View Google Privacy PolicyApple Game Center
Apple gaming ecosystem for iCloud progress sync, player matchmaking, and achievement tracking.
View Apple Privacy Policy6. Information Security and Anti-Fraud Safeguards
Remapps Labs SpA applies comprehensive technical and administrative security measures to protect player data from unauthorized access, interception, modification, or destruction:
All communications between game clients and cloud backend systems are encrypted using modern TLS cryptographic protocols.
Purchase tokens and key game state events undergo server-to-server validation to stop piracy, fraudulent purchases, and save file tampering.
Internal access to production consoles and analytics is strictly limited to authorized engineers with mandatory Multi-Factor Authentication (MFA/2FA).
Our cloud backends operate within Google Cloud Platform and Firebase data centers compliant with ISO/IEC 27001, SOC 2, and SOC 3.
7. Retention and User Data Deletion Procedure
We retain player information only for as long as necessary to provide the Services, fulfill legitimate business needs, or comply with legal requirements. Telemetry data is periodically purged according to default retention windows.
How to Request the Permanent Deletion of Your Data:
In compliance with Google Play Data Safety and Apple App Store Review Guidelines regarding user account and data deletion:
- Send an email to contacto@remapps.cl with the subject:
[Games Privacy] User Data Deletion Request. - Specify the title of the game and, if possible, your pseudonymous Support User ID (accessible in the game's Settings or Credits screen) or your linked Google Play Games / Apple Game Center player tag.
- Our team will verify and permanently delete all associated server records within a maximum of 15 business days.
8. User Rights (GDPR, CCPA & Global Protections)
Regardless of your jurisdiction, we respect and empower you with full control over your data:
9. Managing Advertising Identifiers & Device Permissions
You have direct control over advertising identifiers through your mobile operating system:
On Android Devices:
Navigate to Settings > Google > Ads (or Settings > Privacy > Ads). You can select "Reset advertising ID" or tap "Delete advertising ID" to stop advertising networks from linking cross-app activity.
On iOS Devices (iPhone / iPad):
Go to Settings > Privacy & Security > Tracking. You can toggle off "Allow Apps to Request to Track" or manage permissions on a per-app basis. Our games strictly honor your decision.
10. Policy Updates
We may update this Privacy and Security Policy periodically to reflect technical enhancements, new game features, or changes in legal regulations and app store compliance rules.
Updates become effective immediately upon posting to this URL. The "Last Updated" date at the top of this page will always indicate the active version. We recommend reviewing this document from time to time.
11. Official Contact Channels
If you have questions, inquiries, or feedback regarding our privacy practices or game security, our dedicated privacy team is ready to assist you:
Remapps Labs SpA — Video Games & Privacy Team
Committed to safe, secure, and world-class digital entertainment.